Shipping policy

Shipping Policy

At Civilians ESS, every piece is crafted with purpose and delivered with care. Here’s everything you need to know about getting your gear:

Order Processing

• All orders are processed within 2–3 business days (excluding weekends and holidays).
• During limited drops or high-volume launches, processing might take a little longer—thank you for your patience while we make sure everything is right.

Domestic Shipping (U.S.)

• Standard Shipping: 3–7 business days after processing.
• FREE Shipping on all U.S. orders over $90 (standard delivery only).
• Free Shipping when you purchase two hoodies for $170.

International Shipping

• We ship worldwide.
• Delivery times vary by country (typically 7–21 business days after processing).
• Duties, taxes, and customs fees are the responsibility of the customer.

Order Tracking

• Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package in real time.

Delays

• Shipping times may be impacted by carrier delays, weather, holidays, or customs inspections.
• For limited releases or pre-orders, we’ll keep you updated if shipping takes longer than usual.

Questions about your order?

Contact us at civiliansshop@outlook.com —we’re here for you.